Terms of Service

Last Updated: February 14, 2026

1. Agreement to Terms

By accessing or using Automat's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Definition

Automat provides custom software engineering, API integration, and technical maintenance services. Our offerings, including "Technical Audits" and "System Oversight Retainers," constitute professional labor and technical consulting.

Automat is not a reseller of third-party software licenses, "premium" accounts, or unauthorized access tools. We provide professional services that integrate with your own properly licensed software and API accounts.

3. Intellectual Property (IP) Ownership

3.1 Original Work

All custom Python scripts, n8n workflows, and automation logic developed by Automat are original works created specifically for the Client. Each implementation is built from the ground up to meet your specific requirements and business logic.

3.2 Ownership Rights

Upon full payment, the Client is granted a non-exclusive, perpetual license to use the custom code and workflows within their own business environment. This license includes the right to:

  • Deploy and execute the code within your infrastructure
  • Modify the code to suit your evolving business needs
  • Create derivative works based on the delivered implementations
  • Use the code indefinitely without additional licensing fees

Automat retains rights to our proprietary methodologies, frameworks, and general technical approaches that may be applied across multiple client engagements.

3.3 Third-Party Compliance

Automat warrants that our custom implementations do not infringe upon the intellectual property rights of any third party. Our services are designed to integrate with the Client's own properly licensed software accounts (e.g., Zapier, n8n, Shopify, Salesforce, or other API providers).

Clients are responsible for maintaining valid licenses and accounts with any third-party services that our custom implementations integrate with. Automat does not provide, resell, or facilitate access to third-party software licenses.

4. Maintenance & Retainers

4.1 Purpose

The Tier 1 ($14.99 - $17.99), Tier 2 ($39.00 - $49.99), and Tier 3 ($55.99 - $79.99) pricing plans are service-based retainers for ongoing technical labor and professional support.

4.2 Scope

These fees cover ongoing technical labor, including but not limited to:

  • Monitoring for API changes and deprecations
  • Applying security patches to custom scripts and workflows
  • Ensuring continuous workflow stability and uptime
  • Troubleshooting integration failures and errors
  • Updating authentication credentials and access tokens
  • Performance optimization and efficiency improvements

4.3 Delivery

Maintenance services are active for the duration of the selected term (1 month, 3 months, or 12 months) and involve human-led technical oversight. Our team actively monitors your automation systems and proactively addresses issues before they impact operations.

This is not passive software maintenance or automated monitoring—each retainer includes dedicated engineering time allocated to reviewing, testing, and maintaining your specific automation implementations.

5. Payment Terms

All fees are payable in advance for the subscription period selected. Payments are processed securely through our payment provider. You authorize us to charge your selected payment method at the beginning of each subscription term.

6. Service Level and Availability

We strive to provide reliable, high-quality services. However, we do not guarantee uninterrupted service and are not liable for any downtime, service interruptions, or data loss. Maintenance windows will be communicated when possible. Our monitoring services operate on a best-effort basis with response times determined by your selected service tier.

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate information and access credentials as needed
  • Maintaining the security of their account and credentials
  • Complying with all applicable laws and regulations in their use of our services
  • Ensuring they have the right to provide us with any data or systems access
  • Maintaining valid licenses for any third-party services our implementations integrate with

8. Limitation of Liability

Automat's total liability for any claims arising from our services shall not exceed the amount paid by the client in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.

9. Confidentiality

We maintain strict confidentiality of all client data, code, and business information. We will not disclose any confidential information to third parties except as required by law or with explicit client permission. All custom implementations and business logic remain confidential.

10. Termination

Either party may terminate services with written notice. Clients may cancel subscriptions at any time, with cancellation taking effect at the end of the current billing period. We reserve the right to terminate services immediately for breach of these terms. Upon termination, clients retain all rights to custom code previously delivered.

11. Warranty and Indemnification

Automat warrants that our custom implementations are original works and do not knowingly infringe upon third-party intellectual property rights. We will indemnify clients against claims arising from IP infringement in our custom code, provided the client has not modified the code in ways that introduce such infringement.

12. Modifications to Terms

We reserve the right to modify these terms at any time. Significant changes will be communicated to active subscribers. Continued use of our services after modifications constitutes acceptance of the updated terms.

13. Governing Law

These terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Contact Information

For questions about these Terms of Service, please contact us at: hello@automat.com